General terms and conditions

Terms and conditions for the sale of vouchers
1. Scope

These general terms and conditions of trade (GTCT) apply for the sale of vouchers on the online voucher portal of Steigenberger Spa GmbH at

2. Contracting partners

Only people over the age of 18 are authorised to buy on our online voucher portal. 

The agreement is formed between you as the buyer and 
Steigenberger Spa GmbH, Lyoner Straße 25, 60528 Frankfurt am Main, Germany
Director: Kai Gehrmann

Register court: Frankfurt am Main district court, HR: 42780 as the seller.

3. Formation of the agreement, languages of the agreement

The products (vouchers) shown on our online voucher portal are to be considered only as an invitation to order. They represent no binding offer. With your order by clicking on the “Buy Now” button, you submit a binding offer to form a sales agreement for the selected voucher(s). You will then immediately receive a confirmation of receipt of your order to the e-mail address you have given.

The seller accepts your order by providing the ordered voucher to you for downloading and printing (print@home) on the online voucher portal and digitally by e-mail.


The sales agreement can be formed in the following languages: German and English. Input errors during the order process can be corrected by using the “Back” button then re-entering.

4. Right of revocation

You have the right to revoke this contract within 14 days without stating reasons. The 14-day revocation period commences on the day on which you or a third party nominated by you, who is not the carrier, take(s) possession of the goods. In order to exercise your right of revocation you need to inform us, Steigenberger Spa GmbH, Lyoner Straße 25, 60528 Frankfurt am Main, Germany, email:, by way of an unambiguous declaration (e.g. a letter sent by mail, fax or email) of your intention to revoke this contract. You may, if you wish, use the enclosed sample revocation form for this purpose.
Your notification of exercise of the right of revocation is considered to have been submitted in time if it is dispatched prior to the expiry of the revocation period.

Consequences of revocation
If you revoke this contract we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs incurred due to a delivery option other than the most economic standard option offered by us having been chosen), without delay and at the latest within 14 days of the day on which we receive your notice of revocation of this contract. We use the same payment method used in the original transaction to provide the refund unless we have expressly agreed otherwise; in no event will you be charged any fees related to this refund.

5. Payment terms

The purchase price for the voucher may be paid by credit card.

6. Redemption of the vouchers

These vouchers can be redeemed in The Spa im Frankfurter Hof

A cash payment for the value of the voucher is not permitted. If the price of the service for which the voucher is redeemed is less than the value of the voucher then the person redeeming the voucher will receive a voucher for the difference in the hotel.

The validity period of the voucher for the difference corresponds to the remaining validity period of the original, only partially redeemed voucher. The right to redeem the voucher expires within 5 years from the end of the year in which the voucher was issued (according to the issue date).

Updated: February 2017
General Terms & Conditions

THE SPA at the Steigenberger Frankfurter Hof provides its hotel guests with an exclusive spa area (THE SPA im Steigenberger Frankfurter Hof). THE SPA at the Steigenberger Frankfurter Hof includes a barber, various rooms for body therapies, a SPA suite, a sauna, a Turkish bath and MBR beauty rooms. THE SPA at Steigenberger Frankfurter Hof wishes to give customers and a select group of longstanding guests of the Steigenberger Frankfurter Hof the chance, as external guests, to use THE SPA at Steigenberger Frankfurter Hof alongside hotel guests.

§ 1 Access and Use

(1) The number of guests at THE SPA at the Steigenberger Frankfurter Hof is limited to an exclusive group of people (“guests”). Guests are permitted to use THE SPA at the Steigenberger Frankfurter Hof to the same extent as hotel guests.

(2) The entry of young people under 18 is possible only after consultation with the spa reception and only with the accompaniment of a parent or guardian.

(3) The facilities of THE SPA at the Steigenberger Frankfurter Hof are to be treated with care. By booking a treatment, the guest acknowledges THE SPA at the Frankfurter Hof’s General Conditions and undertakes to comply with them.

§ 2 Cancellations

(1)Cancellations and changes to planned treatments will be accepted without charge up to 4 hours prior to the beginning of the treatment. In the event of a cancellation within 4 hours, or in the event of nonattendance, 100% of the treatment price will be charged.

(2) If appointments are reserved prior to arrival at the hotel, THE SPA’s cancellation guidelines from your hotel reservation will apply.

§ 3 Limitation of Liability

(1) THE SPA at the Steigenberger Frankfurter Hof assumes unlimited liability for damages arising from injury to life, body, health, and from the breach of a fundamental contractual obligation. For all other damages, the liability of THE SPA at the Steigenberger Frankfurter Hof as well as its legal representatives, employees and agents is excluded with respect to slight negligence. This limitation of liability includes claims from pre-contractual fault, ancillary contractual duties and for tort.

(2) For cloakroom and valuables, THE SPA is only liable in the event of intent or gross negligence and only if the goods were properly enclosed by the customer in the provided lockers.

§ 4 General Spa Conditions

(1) Otherwise, the general conditions of THE SPA at the Frankfurter Hof apply.

Spa Conditions
  •  Children

The minimum age for treatment in THE SPA is 16. Please note guests under the age of 16 must be accompanied by an adult for the use of our thermal area. We kindly ask that all guests respect the quiet and calm of the spa environment.


  • Terms and Reservations

Advanced booking is highly recommended to ensure preferred times are available, particularly if you wish to enjoy multiple treatments during your stay. The spa is able to accommodate walk-in bookings subject to availability.


  • Spa Experience

We recommend arriving 30 minutes prior to your appointment to take full advantage of our thermal facilities.


  • Cancellation and Change Policy

Cancellations and changes of scheduled treatments are accepted up to 4 hours prior to the appointment without incurring a charge. For cancellations within 4 hours or no shows, you will be charged 100% of the treatment price. If appointments are reserved before arrival at the hotel, THE SPA cancellation policy follows that of your hotel reservation.


  • Health Conditions

When making your spa reservation and at the beginning of your treatment, please advise us of any health conditions, allergies or injuries that could affect your experience.


  • Pregnancy

We have specially trained therapists for expectant mothers. Please allow our Spa hosts to guide you in selecting which treatments are most suitable during this special time.


  • Late Arrival

Out of respect to others, guests arriving late will not receive an extension to their scheduled treatment.


  • Spa Environment

Our Spa environment is one of tranquility and relaxation. Please respect all Spa guests’ desire for privacy and serenity. We kindly request that you refrain from using your mobile phone and camera while enjoying the spa.


  • Loss or Damage

We regret that we cannot be held responsible for any loss or damage to personal articles. Please keep all valuables secure in your locker or in the hotel room safe.


  • Gift Vouchers

An ideal gift for spa enthusiasts or a delightful way to introduce someone to the benefits of treatments – Gift Vouchers are available for purchase at our reception.


  • Spa Dress Code

With respect for our international clientele we would like to advise you that guests may use the thermal area with or without bathing garments.

Updated: February 2017